Handle Difficult People
Editable training materials for a session on handling difficult people. Get materials for BOTH face to face and virtual delivery at no extra cost.
It would be great if in life, we only ever met people that we liked, enjoyed being with and found easy to get along with. Unfortunately, this is not the case. People are different. Some are like us, and some are very different. These differences can sometimes make relationships difficult, and this in turn can affect how we feel, and what we do.
This Power Hour session will provide some insights into how delegates can make those relationships a little easier to handle.
In particular, by the end of the Power Hour delegates will be able to:
- Understand what we mean by difficult behaviour
- Suggest what might be driving the ‘difficult’ behaviour
- Use Transactional Analysis to take control of difficult behaviours and conversations
To get a flavour of the core session, you can download our free Key Points Sheet and view the optional Power Point Slides in PDF format on the next page. Click 'Buy Now' and BEFORE you purchase, you can look at those free of charge. Remember... Much more detail is included in the training session plan and detailed delegate workbook which you get when you purchase.
Full Module Details
SESSION OUTLINE
The Outline for this session is as follows:
Welcome and Introduction – Trainer and delegate input
Defining ‘difficult’– Trainer-led discussion
Identifying the Underlying Cause of ‘difficult’ behaviour – Group work and trainer summary
Exploring behaviour positions - (Optional) Trainer input and group (card sort) activity
Taking control with Transactional Analysis – Trainer input and then group work to explore the ego states in more detail Managing transactions – Trainer input and discussion
Managing transactions – Delegate practice using prompt cards
Handling specific characters – (Optional) Trainer input and small- group activity
Summary and putting it into practice
LICENCING AGREEMENT
A single licence covers a single trainer within your organisation running training sessions internally. OR if you are freelance trainer who intends to use them with one client (not on an open course). For corporate or multi-user licences please get in touch. Learn more HERE.
RELATED PRODUCTS
You may also be interested in our Manage Conflict, Assert Yourself, Handle Complaints and Build Effective Working Relationships Modules
