Build Effective Working
Relationships

Expert Session

To be effective in any organisation, we have to be able to work with a wide range of people, personalities and job roles, both internally and externally. Most things we have to do require the co-operation of others…and often, we don’t have ‘authority’ over those from whom we need help.

Organisations need people to work together in a fluid and flexible way. They need them to quickly build relationships with others and use our communication skills to get things done. Building effective working relationships is essential for collaboration, which in turn drives engagement and excellence.

This Power Hour Expert Bite-size session is all about helping people to tap into what makes other tick, and how to build good working relationships quickly.

Get materials for BOTH face to face and virtual delivery at no extra cost.

In particular, by completing this Power Hour Expert session, delegates will be able to:

  • Explain the ‘social’ needs that we all share 
  • Describe the effects of having social needs provided and denied
  • Describe the Emotional Bank Account and why it is important
  • Identify ways to make deposits into colleagues’ Emotional Bank Accounts
  • Take practical actions to develop effective working relationships with others

To get a flavour of the core session, you can download our free Key Points Sheet and view the optional Power Point Slides in PDF format on the next page. Click 'Buy Now' and BEFORE you purchase, you can look at those free of charge. Remember... Much more detail is included in the training session plan and detailed delegate workbook which you get when you purchase.

Full Module Details

The 'core' session lasts for an hour, but the extended session can last for half a day. The outline is as follows: Introduction and objectives
First Impressions - OPTIONAL section to look at how we make an impression and connection with others
Social Needs – Trainer input around David Rock's SCARF model
SCARF in Reality – Group exercise to explore the elements of SCARF in more detail: what they look like and how we can 'give' rather than 'take'.
Case studies - OPTIONAL exercise to look at SCARF in specific scenarios. Particularly useful for managers.
Perceptual Positioning – OPTIONAL pairs exercise to reflect on personal situations in relation to SCARF.
The Emotional Bank Account - Trainer input, discussion and activity to explore what this is and how  it affects working relationships
Making deposits – OPTIONAL group discuission and individual exercise to explore how to make deposits into other people's bank accounts.
Managing Expectations - OPTIONAL Group exercise, discussion and input to explore the role of expectation in building good working relationships.
Matching Expectations - OPTIONAL group work to review real experiences and see how a failure to meet expectations affected relationships/outcomes and identify how things could have done differently.
Make it work at work – What people will do now to put the learning into practice

A single licence covers a single trainer within your organisation running training sessions internally. OR if you are freelance trainer who intends to use them with one client (not on an open course). For corporate or multi-user licences please get in touch. Learn more HERE.

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