Manage Conflict

Editable training materials on conflict management for low-level disputes.

Very few people enjoy conflict and even when it is constructive, it needs to be managed. Taking action to manage conflict can seem quite daunting, but it is part of a manager’s core responsibilities - it goes with the territory of managing people. If you ignore conflict and disruptive behaviour, problems will escalate and things are much harder to deal with.  

This Power Hour training session is all about understanding conflict, and taking action to minimise the negative effects it can have.

In particular, by the end of the training delegates will be able to: 

  • Identify the most common causes of conflict 
  • Describe a process for resolving conflict 
  • Explain the skills needed for effective conflict resolution.

To get a flavour of the core session, you can download our free Key Points Sheet and view the optional Power Point Slides in PDF format on the next page. Click 'Buy Now' and BEFORE you purchase, you can look at those free of charge. Remember... Much more detail is included in the training session plan and detailed delegate workbook which you get when you purchase.

Full Module Details

Welcome and Introduction – Trainer and delegate input
Common Causes of Conflict– Post-it note exercise followed by trainer-led discussion
Stages of Conflict and their Symptoms –  (Optional) Trainer input, group (flipchart) activity and facilitated discussion Five Steps to Conflict Resolution –  Trainer input and facilitated discussion
Performance Improvement Conversations – Trainer input, group exercise
Conflict Resolution Skills – Group (brainstorm) activity followed by trainer input
Summary and putting it into practice

A single licence covers a single trainer within your organisation running training sessions internally. OR if you are freelance trainer who intends to use them with one client (not on an open course). For corporate or multi-buy licences please get in touch. Learn more HERE.

You may also be interested in our Handle Difficult People, Have Difficult Conversations, and Influence People Modules.

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