Difficult Conversations

Having Difficult Conversations editable training materials - suitable for face-to-face or virtual delivery.

Whether you manage people or not, most of us find ourselves in the position of having to have a ‘difficult’ conversation. But what IS a difficult conversation?

Quite simply, it’s any conversation that you’re not looking forward to having, for whatever reason. But even though we may wish to avoid them, being brave and having that difficult conversation is often the right thing to do for your relationship and your business. But just because we know it’s the right thing to do, doesn’t make it easy.  

In particular, by completing this Power Hour Expert session, you will be able to:   

  • Recognise what makes a conversation difficult for you 
  • Prepare to have a difficult conversation 
  • Open a conversation with confidence 
  • Demonstrate good practice when engaged in a difficult conversation.

To get a flavour of the core session, you can download our free Key Points Sheet and view the optional Power Point Slides in PDF format on the next page. Click 'Buy Now' and BEFORE you purchase, you can look at those free of charge. Remember... Much more detail is included in the training session plan and detailed delegate workbook which you get when you purchase.

Full Module Details

The 'core' session lasts for an hour, but the extended session can last for half a day. The outline is as follows:

Introduction and Objectives
What makes conversations difficult? – Input and discussion
What happens if we DON’T have them? (Optional) – Group Discussion
The underlying cause (Optional) – Pairs work
The underlying motivation – Trainer Input
Introduction to Radical Candor (Optional) – Input and exercise
Preparing to have a difficult conversation – Group exercise
Starting well – Input and discussion
Good practice for during the conversation – Input, exercise and discussion
Exploring the Ladder of Inference (Optional) – Input and exercise
If you don’t initiate the conversation… (Optional) – Group exercise
Good practice – Summary points
Practice session (Optional) – Group exercise
Make it work at work

A single licence covers a single trainer within your organisation running training sessions internally. OR if you are freelance trainer who intends to use them with one client (not on an open course). For corporate or multi-user licences please get in touch. Learn more HERE.

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