The Sale & Customer Service
Programme
Package Deal
These training materials for a Sales and Customer Service programme bring together bite-size sessions focused on improving both sales effectiveness and customer experience.
These materials are aimed at people in a customer-facing position in retail or customer service rather than B2B sales where the sales cycle is long is complex. Even in 'simple' sales, the ability to understand needs, communicate value, and handle objections is essential.
This programme focuses on practical skills that can be applied immediately in real customer interactions. By strengthening these capabilities, individuals can improve results while also delivering a positive customer experience.
This programme will help delegates to:
▶️Understand customer needs and qualify opportunities effectively
▶️Make relevant and persuasive recommendations
▶️Handle common objections with confidence
▶️Close conversations and reach positive outcomes
▶️Deliver high-quality customer service, including handling complaints
Power Hour Modules Included:
You can purchase these materials in fully editable or PDF format.
Buying together in the package saves money on purchasing the modules separately.
LICENCING AGREEMENT
A single licence covers a single trainer within your organisation running training sessions internally. OR if you are freelance trainer who intends to use them with one client (not on an open course). For corporate or multi-buy licences please get in touch. Learn more HERE.
RELATED PRODUCTS
You may also be interested in our other Training Bundles and Programmes
